Clearer Audio :: Privacy

At Clearer Audio Ltd we take privacy very seriously and are committed to the safeguarding of the privacy of our customers while providing the highest

quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. The Data

Protection Act 1998 regulates the processing of information relating to you and grants you various rights in relation to your personal data. We are

committed to ensuring that your privacy is protected and that it complies its obligations under the Data Protection Act 1998. We are a registered Data

Controller (No. Z8658130) under the Data Protection Act 1998 - to view our registration details please click here, enter 'Clearer Audio' in the name box

and click 'Search'.

Detailed below is our full privacy policy which gives details about what information we collect about you, how we collect this information, how we use

this information and how we protect your information.

1. The information we collect about you

1.1 When you place an order on our website (or via our order form), we will ask you to input and will collect personal information from you such as

your name, e-mail address, billing address, delivery address and telephone number so that we can process and fulfil your order.

1.2 When placing an order on our website you will also be asked to provide credit or debit card information. Your card details (in addition to your

personal information and order details) are processed through our order processing facilities are protected by encryption through a 128bit Secured

Socket Layer (SSL) secure server. Your details (which include your personal information, order details and card details) are used by us to process your

payment through HSBC Bank plc. and to fulfil your order.

1.3 We may also collect information about you when you contact us via email or letter.

1.4 Our website does not store or capture personal information but merely logs the user's IP address (Internet Protocol: standard allowing data to be

transmitted between two devices) which is automatically recognised by the web server. Our website does not use cookies. However, when using our

online store cookies are used to keep track of the contents of your shopping cart once you have selected items. A cookie is a small text file that is

stored on your computer that collects information from your browser on the items you are purchasing. Our Paypal supported shopping cart requires that

you accept cookies in order for the cart to work properly.

2. How we use your information

2.1 Information we gather (as detailed above in Section 1) about you is used to: help us provide the best possible service, process any orders you may

place with us, run competitions and provide you with information about products and services we offer.

2.2 We would like to provide you with information about special offers, product and service promotions and competitions we think may be of interest to

you and special features of our website. We will communicate this information to you via e-mail and/or post. If you would rather not receive this

information, please contact us via one of the methods listed below in Section 4 and let us know which communications (e-mail and/or post) that you

would like to opt out of.

2.3 We do not send random marketing emails to personal email addresses (spam).

2.4 We do not pass any of your personal information to any third parties whatsoever; nor do we sell, lease or otherwise trade in personal information

collected at our site (including e-mail addresses) to third parties.

2.5 We may use aggregated information (which includes statistics such as demographic data and browsing patterns) for the purposes of development,

improvement and auditing of the site. The aggregated information will not include details that can be used to identify you.

3. Protection and security of your information

3.1 As detailed in Section 1, information submitted when an order is placed online (which includes your personal information, order details and card

details) is processed through a 128bit SSL secure server for maximum security.

3.2 All personal information we hold about you is kept strictly confidential and is securely stored (both electronically and physically) to safeguard and

protect your personal information from unauthorised access.

3.3 We will take all reasonable steps to protect your information, but data can never be guaranteed 100% secure. Please note that we will not be liable

for any breach of security unless we have been negligent.

4. Disclosure

As detailed in Sections 2 and 3, we do not pass on any of your personal information to any third parties and all information we hold about you is kept

strictly confidential. However, if we are requested by the police or any other regulatory or government authority investigating suspected illegal

activities to provide your personal information then we are entitled do so.

5. Sale of business

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their

advisers and will be passed on to the new owners of the business.

6. Updating your personal information/details

6.1 If any of the information that you have provided to us changes, for example if you change your e-mail address or name, please let us know the

correct details by one of the following methods:

· Write to us at:

Clearer Audio Ltd

17 Central Avenue

Rochford

Essex

SS4 3BQ

· Phone us on 01702 543981

· Fax us on 01702 541870

· Email us at privacy@cleareraudio.com

6.2 You may also request a copy of the information we hold about you; simply contact us through one of the above methods.

7. Your consent

By ordering from us and submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy

we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect

and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that

way. Continued use of the service will signify that you agree to any such changes.

Last modified: 1 December 2008